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Cookie Policy

Last updated: December 15, 2024

Effective Date: December 15, 2024

This Cookie Policy explains how Headquarters for Simple, Inc. dba HQ Simple ("HQ Simple," "Engage," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use the Engage platform. This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and provide information to website owners.

Similar technologies include web beacons, pixels, local storage, and other tracking technologies that function similarly to cookies and are used for the same purposes.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They are usually set in response to your actions, such as:

  • Setting your privacy preferences
  • Logging into your account
  • Filling in forms
  • Maintaining security and preventing fraud
  • Load balancing and session management

Examples:

  • session_id - Maintains your login session
  • csrf_token - Protects against cross-site request forgery
  • cookie_consent - Remembers your cookie preferences

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to:

  • Understand visitor behavior and preferences
  • Identify and fix errors or issues
  • Improve website performance and user experience
  • Test new features and designs
  • Generate aggregated statistics about website usage

Examples:

  • _ga - Google Analytics tracking
  • _gid - Google Analytics user distinction
  • _hjid - Hotjar user tracking
  • mp_ - Mixpanel analytics

2.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as:

  • Remembering your preferences and settings
  • Personalizing content based on your interests
  • Remembering region and language preferences
  • Providing live chat support features
  • Enabling social media features

Examples:

  • language - Your language preference
  • timezone - Your timezone setting
  • theme - Light/dark mode preference
  • intercom-id - Customer support chat

2.4 Marketing and Advertising Cookies

These cookies track your browsing habits to show you relevant advertisements. They may be set by us or third-party advertising partners to:

  • Deliver targeted advertisements
  • Limit the number of times you see an ad
  • Measure the effectiveness of advertising campaigns
  • Remember websites you have visited
  • Share information with other organizations for advertising

Examples:

  • _fbp - Facebook Pixel tracking
  • _gcl_au - Google Ads conversion tracking
  • li_sugr - LinkedIn Insight Tag
  • _uetsid - Microsoft Bing Ads

3. First-Party vs Third-Party Cookies

First-Party Cookies

These are cookies set by us directly on the Engage domain. They are primarily used for essential functions, remembering your preferences, and analyzing how you use our platform.

Third-Party Cookies

These are cookies set by domains other than Engage. We use third-party cookies for:

  • Analytics services (Google Analytics, Mixpanel)
  • Customer support tools (Intercom, Zendesk)
  • Marketing and advertising (Google Ads, Facebook, LinkedIn)
  • Social media integration (Twitter, LinkedIn)
  • Payment processing (Stripe)

4. Session vs Persistent Cookies

Session Cookies

These are temporary cookies that are deleted when you close your browser. We use session cookies to maintain your login state and ensure security during your browsing session.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. We use persistent cookies to remember your preferences and recognize you when you return to our platform.

5. How We Use Cookie Data

We use information collected through cookies to:

  • Authenticate users and maintain secure sessions
  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Improve our services and develop new features
  • Provide personalized content and recommendations
  • Deliver targeted marketing messages
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

6. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time through the cookie settings link in the footer.

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device
  • Delete cookies individually or entirely
  • Block third-party cookies
  • Block all cookies from specific websites
  • Block all cookies entirely
  • Set preferences for specific websites

Browser Links

Here are links to cookie management instructions for popular browsers:

7. Opt-Out Options

Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. Currently, there is no industry standard for handling DNT signals, and we do not respond to DNT signals at this time. We will update this policy if this changes.

8. Impact of Disabling Cookies

Please note that if you choose to disable or block cookies, some features of our platform may not function properly:

  • Essential Cookies: You may not be able to log in or use core platform features
  • Performance Cookies: We won't be able to improve our services based on usage patterns
  • Functionality Cookies: Your preferences won't be saved between sessions
  • Marketing Cookies: You may still see ads, but they won't be personalized

9. Cookies and Personal Data

Some cookies we use may collect personal data or become personal data when combined with other information. When this happens, our Privacy Policy applies in addition to this Cookie Policy.

We protect cookie data with the same security measures we use for all personal data, including encryption, access controls, and regular security audits.

10. International Transfers

Some of our third-party cookie providers may transfer information internationally. These transfers are covered by appropriate safeguards such as Standard Contractual Clauses or Privacy Shield frameworks (where applicable).

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the effective date and posting a notice on our platform.

12. Contact Us

Cookie Policy Inquiries

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: hello@engageapp.ai
Address: Headquarters for Simple, Inc. dba HQ Simple
11622 El Camino Real, Suite 100
San Diego, CA 92130
Phone: 858-333-4473

13. Cookie List

Detailed Cookie Inventory

For a complete and up-to-date list of all cookies used on our platform, including their purpose, duration, and provider, please visit our Cookie Settings or contact us at hello@engageapp.ai.

This list is regularly updated as we add new features or third-party services to our platform.